Help Desk Analyst Canadian College Course Online Program Diploma

Help desk analysts are an indispensable component of most IT departments, providing technical assistance to users for various products and services. Their working environments may differ depending on the industry they serve.

Skills necessary for this position include empathy, resilience, customer service acumen and an in-depth knowledge of DISC. A certification or license in specific hardware or software may also prove advantageous.

Job outlook

Help desk analysts are the backbone of most IT departments, serving as first-line technical support and troubleshooting issues for abm College internal and external customers alike If you loved this article so you would like to get more info concerning Abm College generously visit our web site. .